Frequently Asked Questions
300+ five-star reviews
Straight answers to what gets asked most before booking a Woollahra plumber.
- Lic #292427C NSW plumbing licence — check it any time
- Licensed & Insured Fully licensed and insured — water and gas
- Lifetime Labour Warranty Our workmanship is backed for life
- Quality Workmanship Guaranteed Done properly, or we come back
Good questions, straight answers
The Legal Side of Emergency Plumbing
Does your warranty cover parts as well as labour?
The Lifetime Labour Warranty covers the workmanship; parts follow whatever the manufacturer offers.
How long does the Lifetime Labour Warranty last?
This crew stands behind its own workmanship indefinitely, so an identical fault reappearing gets sorted without another bill.
Who is responsible for a blocked sewer, me or Sydney Water?
It comes down to where exactly the blockage is. A quick inspection settles whether it's your responsibility or theirs.
What should I do first if I smell gas?
Get everyone outside immediately, avoid switches and flames, and call from there. Dial 000 too if it's strong.
Good questions, straight answers
Response Time Questions
Can I track when the plumber is on the way?
A rough timeframe is given when you book, and this crew calls ahead if that changes.
Can I call you for advice even if I'm not booking a job?
Yes, a quick question over the phone doesn't commit you to anything.
Is there a different number for after-hours calls?
No, (02) 9134 9086 reaches this crew whatever the hour.
Do you take calls on Christmas Day and other holidays?
Yes, every day of the year, at the same fair price.
Good questions, straight answers
How We Charge
What happens if the job turns out bigger than quoted?
Nothing changes without telling you first, and nothing proceeds without your agreement.
Is the quote free even if I don't go ahead?
Yes, assessing the job costs nothing whether or not you proceed.
Is there a minimum charge for a callout?
No minimum. The price reflects the actual job, big or small.
Do you offer payment plans?
Ask when you book. It depends on the job, but it's worth raising early.
Good questions, straight answers
Woollahra Homes and Their Pipes
What local factors do you consider before quoting on a job here?
Access, the age of the property, and whether it's a standalone terrace or a strata unit all shape the number.
Why do older homes here have more plumbing emergencies?
A lot of the Federation-era stock still runs original pipework that's simply had more decades to wear out.
Do you know these streets well enough to find properties fast?
Yes, including the older lanes around landmarks like the Lord Dudley Hotel and All Saints Anglican Church.
Are strata buildings here more prone to hot water outages?
A communal system carrying the load for several units tends to reach the end of its life sooner, and it rarely gives much notice beforehand.
Let’s get it flowing again
Ask Us Directly, Call Now
One phone call clears up whatever's still on your mind.